Existing Wording: In the absence of CRD support by EHR or payer, other mechanisms such as consulting the payer's website and/or emailing or faxing the payer must be used .

Comment:

This transaction should be made available without CRD, or the guide should explicitly state why it cannot. To build a solution that effectively punts to a manual process in certain circumstances is inappropriate.

Summary:

This transaction should be made available without CRD, or the guide should explicitly state why it cannot.