The hyperlink for the IOM link takes the reader to a National Academies page. It appears this is not the correct link. Suggest this hyperlink: https://www.ncbi.nlm.nih.gov/books/NBK235476/

Existing Wording:

2.1 purpose: The Institute of Medicine (IOM) defines quality as: “The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge\.”

Proposed Wording:

The Institute of Medicine (IOM) defines quality as: “The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge\.”